FAQ

Frequently Ask Questions




1. What is tazabazar.com and how can I contact it?
tazabazar.com is an Online shopping & gift service basis on Home delivery providing an opportunity to all over the Bangladesh to reach out to their loved ones. Customer Service Email: admin@nkwebtechnology.com, info@tazabazar.com

2. Why should I shop at tazabazar.com?
Unlike other shopping sites tazabazar.com just does not act like an order taking site for various merchants. We operate through fulfillment center owned & operated by Noorzahan Kamal Web Technology. Goods are delivered by persons hired by us. Thus resulting in better service, faster delivery. An overall better shopping experience with tazabazar.com.

3. What kind of products do you sell?
Glossary, Flowers, Cakes, Chocolates, Sweets, Electronics, Handicrafts, Apparel, Religious Frames & statues, stuffed toys, kids crockery, household products, lifestyle products and much more. It is your mall thus we are open to your suggestions on products to be added on tazabazar.com to make it suit your needs. Kindly send a message to info@tazabazar.com

4. What is tazabazar.com Returns policy?
tazabazar.com stocks products of the highest quality and backs up the quality of its products with a no-strings attached 7 -day return policy. You can contact us on the telephone, by e-mail us. Please do provide all order details including your customer number, invoice number and the items you wish to return. tazabazar.com will arrange to pick up the goods you wish to return from your residence or office at an extra cost depending on the distance and weight/volume of goods to be returned to enable serve you better. Such pickups will be made subject to inspection of goods for return. Refunds will be processed within 14 working days of approval of goods at our end. Returns are limited to goods returned in undamaged condition and in its original packaging along with the original invoice. Perishable items like Flowers, Cakes, Sweets, fruits, dinners, groceries, meat, vegitables, Chocolates and others, cannot be returned and no refund would be possible for the products falling under these categories. Refunds for credit card payments will only be credited to your card and no cash refunds will be made for the same. The credit card processing charge of 6%, which has been levied at the time of transaction shall not be reimbursed back. No Cash refunds will be given. 

5. How do you ensure the quality of the products displayed?
Quality is an obsession with tazabazar.com. All products are sourced from reputed vendors who are renowned for their quality. We back up our promise on quality with a no-strings attached 7-days returns policy.

6. Can I order goods not displayed on tazabazar.com?
tazabazar.com hates to say no to its customers. A special service for our customers - if you want us to buy from a specific source, please mention it in our enqury form on contact us page. We shall get back to you as soon as possible to confirm whether or not can we arrange it and if so at what cost.

7. Can I phone or fax my order?
Even though tazabazar.com is a facility on the WEB, it is not necessary for you to order only through the Web. Orders are also accepted on phone. Inquiries on services or status of orders, refunds and delayed delivery complaints are also entertained on phone and via e-mail. Our phone number is +1-203-956-7501 (Res.), +1-203-536-5855 , +1-203-253-8235 , +1-203-536-8846 (Cell), Toll Free: +1-800-866-7710, E-mail: admin@nkwebtechnology.com, info@tazabazar.com

8. How do I make payment?
You can make the payment by credit card only on the web.

9. Is my credit card number secure?
Your Credit Card transaction is processed by Verisign. All transactions are secured through 128-bit encryption and is powered by 2Checkout.com. 

10. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your E-mail Box and Previous Purchase History link in our website for accuracy of your order.

11. How is the item delivered?
All items are hand delivered by tazabazar.com personnel. A single order containing both non-perishables and perishables are delivered in 2 lots. Perishable items like cake, flowers, sweets, chocolates etc and non-perishable items like gifts, electronics etc. to your destination.

12. How will you deliver one gift comprising of various items?
All items are hand delivered by tazabazar.com personnel. 

13. Are the items delivered as per the display on the web page?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. But, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. You will always have the right to return goods with which you are not satisfied under our no-strings attached 7-day return policy.

14. What if you don't deliver or deliver late?
If you give us adequate time to process your order it will not be late. Sometimes due to circumstances beyond our control, orders cannot get delivered or are delivered late. In such situations tazabazar.com will not be liable for any claim or consequential damages. Under our 7 days return policy you will always have the right to return goods delivered late or if you are not fully satisfied with our products at any time. 

15. How do I know that the gift has been delivered on time?
We generally update the status of the order within 24 hours of delivery on our site. You can check the delivery status of your order in the order tracking section at our site at any time. After delivery we will send you a confirmation by E-mail. 

16. How much time do you take to deliver after payment has been made?
We generally delivery whithin 24 hours after given order.Sometimes due to circumstances beyond our control, orders cannot get delivered or are delivered late. 

17. Can I order for delivery in less than 24 hours?
Yes. For an extra delivery charge we may be able to arrange delivery in city.

18. Is delivery possible on Holidays and Fridays?
Yes. Most holidays we do make the delivery. Only exception of 2 Eid days and 2 days after the Eid celebrations. Also we do not make delivery on December 16, February 21, 26th March. We always open on Fridays for delivery.

19. Do you guarantee delivery of the order?
The delivery of all products are guaranteed unless there are problems caused by Holidays (local or unexpected) or wrong address/non availability of anyone at the address or similar problems, the deliveries invariably do not fail. However even though due care is taken there are cases of delay or even an early delivery.

20. Can you ensure a particular time of delivery?
Even though we try our bet to make the delivery on time, our experience has been that delivery at a particular time is not always practical or possible in all cases.

21. Can you make deliveries in public places like Hospitals, Hotels, and Marriage Halls at specific times?
Yes. 

22. Can I send some message along with the order?
Yes, you may send a message along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.